Orders Policy


In this page you find detailed information on our Ordering Policy, explaining and applying the terms in the whole process. We recommend reading thereof, thus will be informed about the whole process. To make and finalize your order request, agrees with the whole process and said terms.


  • Processing Order

After the user finalize the order, it will be verified by our team.
Your order is processed and shipped, after verifying the payment of the same in maximum of 48 working hours, and sending the package between 24 to 96 hours working in any destination,except for situations which we are unaware. No orders placed on weekend or holiday will be processed the week.

 
  • Example of Procedures for the Delivery Order
 
The requests made until 12:00 pm (Eg.Monday ), are dispatched to 18pm until the same day (Eg.Monday), proceeding to deliver the parcel to 18pm until the next business day. (Eg.Tuesday)
- The requests made after 12:00 pm will be processed the next business day for collection purposes. (Eg. Request made ace 14.00pm (Eg.Monday), made up to 18pm dispatch the next working day (Eg.Tuesday), delivery of the order up to 18pm of the second day. (Eg.Wednesday)
 
  • Shipping Order

After verification and confirm the payment, our team will proceed to dispatch your order within the time stated above, unless out of stock, the customer is contacted if that is the situation.
 
  • Tracking Order

The tracking Order can be made through your personal account in deliciasdaestrela.pt on "My Orders". Through history we will keep updated on each customer account, you can check in real time the various procedures to delivery of your order.
 
  • Delivery Order

When performing your order request should note that we do not do postal deliveries apart(P.O.Box).
 
Recommendation - The delivery of your order will occur within previously mentioned, 09am to 18pm on time. Should take into account this time, when indicating the delivery address, since one should have to accept their order. If you wish, you can enter your address at work or other address (family) he has a guarantee that will have people available to accept the order.
 
  • Satisfaction/Return Policy

If the user verifies the receipt of your order that it is not in perfect condition or containing any damaged product, you must make the return thereof to the delivery or acceptance of booking, justifying the Delivery Note the reason for the return or claim . You should also contact us and report the situation as soon as possible, through the contact form deliciasdaestrela.pt
 

The deliciasdaestrela.pt recognizes all its customers the right to terminate the contracts they enter into with it, allowing them to return within 14 days of the products purchased pursuant to Decree-Law n. 24/2014 of 14 February, except products are covered by Article 17.º, point d) ("Supply of goods which by their nature can not be returned or are liable to deteriorate or become quickly out of time.")

Customer's responsibility to bear the cost of returning the goods as Article 13.º -2), deliciasdaestrela.pt refund only the amount corresponding to the merchandise value. Excludes returns deriving from any product defect, and in this case the deliciasdaestrela.pt undertakes to exchange the product immediately by another of equal or similar features, supporting their shipping costs.

 

Any and all alcoholic beverages available for sale in deliciasdaestrela.pt online store can only be acquired by persons who have the legal age to do so, in their country of residence.

It is the customer's responsibility to ascertain from the competent entities in your location added to the transportation of alcoholic beverages, as well as an additional payment of taxes, also your responsibility documentation is required.